Have you ever found yourself caught off guard during fieldwork or while interacting with a customer, and later wondered how you might have responded if you had been better prepared? This award-winning training session draws on real-life scenarios experienced by environmental professionals to help participants reflect on how to respond effectively in a variety of uncomfortable or potentially dangerous situations. Topics include sexual harassment, racism, sexism, homophobia, hostile behavior, and more—addressed through an engaging and interactive training session that can be offered online or in-person.